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TERMS OF USE

User Agreement

  • The website owner [Multireach Media Private Limited (MRMPL)], including subsidiaries and affiliates (marketing@multireach.in) provides the information contained on www.multireach.in and all its associated subdomains and pages (“hereinafter referred to as “Website”) to visitors subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
  • Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, please do not access the Website.
  • The term – Multireach Media Private Limited (MRMPL) refers to the owner of the website whose registered office is at “The Legacy”, 25A Shakespeare Sarani, 4th Floor, Unit No. 41A/44, Kolkata – 700017. Our company registration number is 136083/ ROC-Kolkata. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • The Website contains copyrights and intellectual property rights in certain material presented on the site (including but not limited to text, audio, video, graphical images), trademarks and logos (including trade mark “MRMPL”), and are protected under the applicable Indian laws. Any infringement of the IPR will be considered illegal and shall be vigorously defended and pursued to the fullest extent permitted by law.
  • All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in MRMPL or its licensors. You are permitted to use this material or content only as expressly authorized in writing by MRMPL or its licensors. You will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.
  • Unless expressly permitted in writing by MRMPL or its licensor, you shall not capture, copy, reproduce, perform, transfer, sell, license, modify, manipulate, create derivate works from or based upon, republish, upload, edit, transmit, publicly display, frame, link, distribute or exploit in whole or in part the Website, the Website content or Website code or otherwise use the Website, Website content on any other Website.
  • You understand further that the Internet contains unedited materials some of which are sexually explicit or may be offensive to you. You access such materials at your risk. MRMPL has no control over and accepts no responsibility whatsoever for such materials.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

“we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”

INDEMNIFICATION

You agree to indemnify, defend and hold MRMPL, its affiliates, officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Website harmless from and against all losses, expenses, damages and costs including but not limited to attorneys’ fees, other expenses that arise directly or indirectly resulting out of or from your breach of this agreement, your violation of the undertaking, representation and covenants as mentioned above and/or your activities in connection with this website.

THIRD PARTY RIGHTS

The provisions of Clauses 5 (Disclaimer of Warranties and Liabilities), and Clause 6 (Indemnification) are for the benefit of MRMPL and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on their own behalf.

TERMINATION

You understand and agree that MRMPL, at its sole discretion and at any time, terminate your password, user account or use of any service for any reason. MRMPL may also, at its sole discretion and at any time, discontinue any Website or service or limit or restrict any user access thereto, for any reason. You understand and agree that MRMPL make take any or more of these actions, in its sole discretion, immediately deactivate and / or delete any or all information about and concerning your user account, including your registration information. You understand and agree that MRMPL shall not have any liability to you or any other person for any termination of your access to any service and / or the removal of information concerning your account.

SEVERABILITY

If any provision of the terms and condition shall be held unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions.

REGISTRATION AND ACCEPTANCE OF TERMS

In consideration of your use of service of the Website, you agree to (i) comply with the rules (ii) provide accurate, complete and true information about yourself as may be required on any registration form for the service. In order to create your User Account and (iii) maintain and update, as applicable, your registration information with current and complete information. Users who violate these rules, or provide inaccurate, false or fake registration information may, at MRMPL sole discretion, have their user account suspended or terminated and may be permanently banned from having any current or future service from the Website.
As part of your user account, you will be responsible for creating and maintaining confidentiality of your user name and password. You are advised to select a user name other than your real name or real name of any other person. We also urge you to memorize your password or keep it in a secure place. You agree that you will (i) immediately notify MRMPL of any unauthorized use of your account, and (ii) ensure that you properly exit all services at the completion of your use session. MRMPL will have no liability for any loss or damage arising from your use of a user account, the Website or any service or your failure to comply with these requirements

CANCELLATION & REFUND POLICY

MRMPL return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

CANCELLATION POLICY

    MRMPL believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations of order will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category/recharges.
  • No cancellations are entertained for those products that the MRMPL marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or defective items, please report the same to our Customer Service Team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • All recharge / subscription charges/ Installation charges are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number or cable subscription you purchase, recharge for and all charges that result from those purchases. MRMPL is not responsible for any purchase of recharge for an incorrect mobile number or DTH account number.
  • However, in a case where a transaction has been completed by you on the Website, and money has been charged to your card or bank account but a recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on (marketing@multireach.in) or posting us a message on the Contact Us page (optional). In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number, MRMPL shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

REFUND POLICY

When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety (90) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period. Please note that taxes collected by the Company from the customer will not be refunded under any circumstances including cancellation or termination or deactivation of the order/subscription for any reasons by the Company or at a request of the Customer/Subscriber.

BO CLAUSE

MRMPL shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by MRMPL and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of MRMPL. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, MRMPL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Multireach Media is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

PRIVACY POLICY

MRMPL reserves the right to add or change/modify the Website, Website content terms of this Agreement at any point of time. Any changes will be posted to www.multireach.in and it is your responsibility as a user to refer to the terms on accessing this service. Changes could be made by us after the first posting to the Website at any time, and such modifications shall be effective immediately upon posting of the modified Agreement. You agree to review the Agreement periodically to be aware of such modifications and your continued access or use of the Website shall be deemed your conclusive acceptance of the modified Agreement.

WHAT INFORMATION WE COLLECT?

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Some other information collected by our server is as follows:

  • Internet Protocol (IP) addresses of the visitor’s computer which connects it to the internet.
  • Domain names
  • Demographic information such as preferences and interests
  • There are portions of this website where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number or e-mail address etc.

This Web site is not intended for persons under 13 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to Children.

WHAT WE DO WITH THE INFORMATION WE COLLECT?

Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve its content.

When other information is collected from you, such as your name and e-mail address, we generally let you know at the time of collection how we will use the personal information. Usually, we use the personal information you provide only to respond to your inquiry or to process your request (such as to receive newsletters). This information may be shared with our group companies businesses, but only if necessary to fulfill your request or for related purposes.

The information collected from you may also be helpful in relation to the services offered by us on our website and also to anticipate and resolve problems with any goods or services supplied to you. Your information is also helpful in administering or otherwise carrying out our obligations in relation to any agreement you have with us and to create products and service to meet your needs. We also use your information to process and respond to requests, improve our operations and communicate with visitors about our products, services and businesses.

In addition, we may have collected similar information from you in the past. By entering this website you are consenting to the terms of our information privacy policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.

We may share the personal information you provide with other companies we have hired to provide services for us. These companies – our vendors – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).

SECURITY OF COLLECTED INFORMATION

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at legal@multireach.in
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at below mentioned address.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us:

Multireach Media Pvt. Ltd.
“The Legacy”, 25A Shakespeare Sarani,
4th Floor, Unit No. 41A/44
Kolkata – 700017
Phone: 033-40060659
Email: info@multireach.in

CHANGES TO THIS POLICY

Please check this privacy policy to inform you of any change. Any other site that you may connect to from here is not covered by this privacy policy.

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