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Terms of Use

User Agreement

  • The website owner [Multireach Media Private Limited (MRMPL)], including subsidiaries and affiliates (marketing@multireach.in) provides the information contained on www.multireach.inand all its associated subdomains and pages (“hereinafter referred to as “Website”) to visitors subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
  • Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, please do not access the Website.
  • The term – Multireach Media Private Limited (MRMPL) refers to the owner of the website whose registered office is at Crescent Towers, 1st floor, 229, A.J.C Road, Kolkata-020. Our company registration number is 136083/ ROC-Kolkata. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • The Website contains copyrights and intellectual property rights in certain material presented on the site (including but not limited to text, audio, video, graphical images), trademarks and logos (including trade mark “MRMPL”), and are protected under the applicable Indian laws. Any infringement of the IPR will be considered illegal and shall be vigorously defended and pursued to the fullest extent permitted by law.
  • All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in MRMPL or its licensors. You are permitted to use this material or content only as expressly authorized in writing by MRMPL or its licensors. You will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.
  • Unless expressly permitted in writing by MRMPL or its licensor, you shall not capture, copy, reproduce, perform, transfer, sell, license, modify, manipulate, create derivate works from or based upon, republish, upload, edit, transmit, publicly display, frame, link, distribute or exploit in whole or in part the Website, the Website content or Website code or otherwise use the Website, Website content on any other Website.
  • You understand further that the Internet contains unedited materials some of which are sexually explicit or may be offensive to you. You access such materials at your risk. MRMPL has no control over and accepts no responsibility whatsoever for such materials.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

“we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”

PRIVACY POLICY

A privacy policy states how you will respect the privacy of your website users. It says what information you will gather, how you will use it and how you will keep it secure.

A privacy policy is a legal document that discloses some or all of the ways a party gathers, uses, discloses and manages a customer’s data. The exact contents of a privacy policy will depend upon the applicable law and may need to address the requirements of multiple countries or jurisdictions. While there is no universal guidance for the content of specific privacy policies, a number of organizations provide example forms.
[Click here to view the Privacy Policy]

INDEMNIFICATION

You agree to indemnify, defend and hold MRMPL, its affiliates, officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Website harmless from and against all losses, expenses, damages and costs including but not limited to attorneys’ fees, other expenses that arise directly or indirectly resulting out of or from your breach of this agreement, your violation of the undertaking, representation and covenants as mentioned above and/or your activities in connection with this website.

THIRD PARTY RIGHTS

The provisions of Clauses 5 (Disclaimer of Warranties and Liabilities), and Clause 6 (Indemnification) are for the benefit of MRMPL and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on their own behalf.

TERMINATION

You understand and agree that MRMPL, at its sole discretion and at any time, terminate your password, user account or use of any service for any reason. MRMPL may also, at its sole discretion and at any time, discontinue any Website or service or limit or restrict any user access thereto, for any reason. You understand and agree that MRMPL make take any or more of these actions, in its sole discretion, immediately deactivate and / or delete any or all information about and concerning your user account, including your registration information. You understand and agree that MRMPL shall not have any liability to you or any other person for any termination of your access to any service and / or the removal of information concerning your account.

SEVERABILITY

If any provision of the terms and condition shall be held unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions.

REGISTRATION AND ACCEPTANCE OF TERMS

In consideration of your use of service of the Website, you agree to (i) comply with the rules (ii) provide accurate, complete and true information about yourself as may be required on any registration form for the service. In order to create your User Account and (iii) maintain and update, as applicable, your registration information with current and complete information. Users who violate these rules, or provide inaccurate, false or fake registration information may, at MRMPL sole discretion, have their user account suspended or terminated and may be permanently banned from having any current or future service from the Website.

As part of your user account, you will be responsible for creating and maintaining confidentiality of your user name and password. You are advised to select a user name other than your real name or real name of any other person. We also urge you to memorize your password or keep it in a secure place. You agree that you will (i) immediately notify MRMPL of any unauthorized use of your account, and (ii) ensure that you properly exit all services at the completion of your use session. MRMPL will have no liability for any loss or damage arising from your use of a user account, the Website or any service or your failure to comply with these requirements.

CANCELLATION & REFUND POLICY

MRMPL return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

CANCELLATION POLICY

MRMPL believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations of order will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category/recharges.
  • No cancellations are entertained for those products that the MRMPL marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or defective items, please report the same to our Customer Service Team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • All recharge / subscription charges/ Installation charges are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number or cable subscription you purchase, recharge for and all charges that result from those purchases. MRMPL is not responsible for any purchase of recharge for an incorrect mobile number or DTH account number.
  • However, in a case where a transaction has been completed by you on the Website, and money has been charged to your card or bank account but a recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on (marketing@multireach.in) or posting us a message on the Contact Us page (optional). In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number, MRMPL shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

REFUND POLICY

When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety (90) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period. Please note that taxes collected by the Company from the customer will not be refunded under any circumstances including cancellation or termination or deactivation of the order/subscription for any reasons by the Company or at a request of the Customer/Subscriber.

BO CLAUSE

MRMPL shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by MRMPLand while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of MRMPL. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, MRMPL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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